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Terms

Terms of service

What we do, what we don’t, what it costs and your rights as a customer. If anything is unclear, write to us before you sign up.

In force since November 13, 2026

About this translation

This is a faithful English translation of our Spanish terms, for customers outside Colombia. For customers in Colombia, the Spanish version governs, with prices in Colombian pesos.

Who provides the service

SeenGreen is a brand of CIG S.A.S., Colombian tax ID (NIT) 901.213.405-2, domiciled in Bogotá at Cra. 12A # 78-53, Bogotá, Colombia. Email: hola@seengreen.app (or hello@seengreen.app). Phone and WhatsApp: +57 320 297 4951. We answer every day.

These terms apply to seengreen.app, the free check, the plans and the app. When you sign up you accept them expressly; a message, an email or a ticked box counts as acceptance (Colombian Law 527 of 1999, art. 14). Your silence never counts as acceptance.

What SeenGreen is and is not

SeenGreen checks how Google and AI see your business and gives you your money tasks: what to do first, in order and in plain words. It measures your public website, your positions in Google and Google Maps from your city, your Google Business Profile, and whether ChatGPT and Perplexity name your business.

Today SeenGreen does not change your website: you, or whoever runs your website, make the changes. It does not build links, run ads or advertising, or answer reviews for you.

Plans and prices

  • Free check: $0. Your website’s speed, Google’s scores, the health of every page and your money tasks. No card and no passwords. It never turns into a paid plan by itself.
  • Monitor: US$49 a month, or US$490 a year. The full check every month, your positions in Google and Maps every week from your city, whether ChatGPT and Perplexity name your business, your Google Business Profile and what changed since last month.
  • Growth: US$149 a month, waiting list. It will include changes to your website with your approval and an undo. It is not on sale until it works on real sites; joining the list costs nothing and commits you to nothing.

Prices in US dollars, for customers outside Colombia. The price shown is the total we charge: we add no Colombian taxes or fees on top. If your own country taxes services bought from abroad, that tax follows your country’s rules. You only pay the advertised price; if you see two different prices for the same thing, you pay the lower one. If we offer you a discount, you will see it in writing, with its length and conditions, before you pay.

How you sign up and pay

  1. Ask for your free check by WhatsApp, by email or, once it opens, in the app.
  2. If you want Monitor, before you pay we send you a written summary: plan, total price, period, start date, how to cancel and your right of withdrawal. You can correct it or back out before paying.
  3. You accept expressly, by message, email or a ticked box.
  4. We tell you in writing the payment method before you pay. You receive an invoice and, at the latest the next day, a confirmation with the price and how you paid.

Length, renewal and cancellation

  • Monthly Monitor renews every month. There is no minimum term and no fee for cancelling.
  • Cancel any time by writing to hola@seengreen.app or on WhatsApp. We never ask for more than we asked when you signed up.
  • If you cancel, we do not charge the next month and you keep the service until the end of the month already paid.
  • Yearly plan: if you cancel before it ends, we refund the share of what you paid that matches the full months you did not use, with no fee.
  • If we change the price, we tell you at least 30 days before your next charge; if you disagree, you cancel at no cost. The price of a period already paid never changes.

Right of withdrawal

Because you buy at a distance, Colombian law gives you 5 business days from signing up to withdraw and get back everything you paid (Law 1480 of 2011, art. 47). We apply the same right to customers outside Colombia.

The same law says withdrawal does not apply to a service that already started with your agreement. That is why, before you pay, we ask whether you want to start right away:

  • If you say no, we start after those 5 business days, and before that you can withdraw without giving reasons.
  • If you tell us in writing that you want to start now, we start at once, and from that moment withdrawal no longer applies. You can still cancel any time and we do not charge the next month.

If you withdraw, we refund you within 15 calendar days, to the same payment method or one we agree on.

Payment reversal

If you paid by card or another electronic method, you can ask for the payment to be reversed if it was fraud, a transaction you did not request, you did not receive the service, or what you received does not match what you asked for or is faulty (Law 1480 of 2011, art. 51). Within 5 business days of finding out, write to hola@seengreen.app and also tell the bank or company that issued your payment method.

If you ever pay by automatic debit, the same law lets you reverse a period’s charge without giving reasons.

What we do not promise

No honest company can promise first place on Google. We do not promise positions in Google or Google Maps, that ChatGPT, Perplexity or any other AI will name your business, more visits, more calls or more sales. Money tasks are priorities, not promises.

What we do: measure carefully, show you the source and date of every number, and explain what to do, in order. Google and AI results change from day to day and from place to place: each measurement is a snapshot of that moment.

Guarantee

Ours is a service of means: we answer for the quality of how we measure and explain, not for a result (Law 1480 of 2011, art. 7). If in a paid month we do not deliver what you signed up for, or deliver it badly, you choose: we do it again properly, or we refund what you paid for that part (art. 11).

If one month a provider does not answer and we cannot measure a part, we tell you in the report.

Acceptable use

  • Only ask for checks of websites that are yours or that you run with the owner’s permission. In the app we ask you to prove it.
  • Do not use SeenGreen to attack, copy or overload other people’s websites, or for anything illegal.
  • Do not share your access to the app or try to get into other people’s accounts.
  • If you break these rules, we may suspend the service. We tell you, explain why and refund what you paid for the time you will not use.

Changes to your website

Today we make no changes to your website. When the Growth plan opens, every change will be a proposal you see first: it is only applied if you approve it, it can be undone, and we never use your password. You can disconnect us any time by deleting the key you gave us in your WordPress.

What we measure and other companies’ brands

We measure with data from Google (PageSpeed Insights, Chrome UX Report and, with your permission, Search Console), from DataForSEO and from the answers of ChatGPT and Perplexity, and we apply public rules such as Yoast’s and Ahrefs’.

Google, PageSpeed Insights, Chrome UX Report, Search Console, Google Maps, Gemini, Google Analytics, WordPress, Yoast, Ahrefs, Semrush, ChatGPT and Perplexity are trademarks of their owners. SeenGreen is not affiliated with or endorsed by them; their names only describe what we measure.

Our responsibility

We answer for the service as Colombian law requires, including Law 1480 of 2011. Nothing in these terms limits that responsibility or your rights as a consumer; if a sentence seems to, it does not apply.

Decisions about your business and your website are yours. We answer for the quality of our measurements and explanations.

Your personal data

We handle your data under our privacy policy.

Changes to these terms

If we change these terms, we publish the new version here with its date and, if you are a customer, tell you at least 30 days before. Changes never affect periods already paid. If you disagree, you cancel at no cost.

Governing law, complaints and contact

These terms are governed by the laws of Colombia. Nothing here removes rights that the law of your own country gives you and that cannot be waived. For requests, complaints or claims, write to hola@seengreen.app or on WhatsApp at +57 320 297 4951: we confirm we received it with its reference number (radicado), SG-YYYYMMDD-HHMM, which is the date and the Colombian time your message reached us (for example, SG-20261114-1542 = November 14, 2026, 3:42 p.m.; if two arrive in the same minute, the second ends in -2), and we give a full answer within 15 business days. To follow it up, reply in the same conversation or write to us quoting that number.

You can also go to the Superintendence of Industry and Commerce, Colombia’s consumer protection authority: www.sic.gov.co.