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Personal data policy
What data we handle, why, with whom and for how long, and how you can see it, correct it or delete it. In plain words.
In force since November 13, 2026 · version privacidad-2026-11-13b
About this translation
This is a faithful English translation of our Spanish policy. For people in Colombia, the Spanish version governs.
Privacy notice
CIG S.A.S., Colombian tax ID (NIT) 901.213.405-2, owner of SeenGreen, domiciled in Bogotá at Cra. 12A # 78-53, Bogotá, Colombia, email hola@seengreen.app, phone +57 320 297 4951, is the controller of your personal data.
We use it to answer you, check your website, provide the service you sign up for, invoice and charge you and, only if you agree separately, send you news. For this we use providers, some in the United States and Estonia, named below.
You can see, update, correct and delete your data, ask for proof of your consent, learn how we use it, withdraw your consent and complain to Colombia’s Superintendence of Industry and Commerce. Write to hola@seengreen.app. This page is the full policy; if anything important changes, we tell you first.
Who is responsible
- Controller: CIG S.A.S., owner of the SeenGreen brand.
- Colombian tax ID (NIT): 901.213.405-2.
- Domicile and address: Cra. 12A # 78-53, Bogotá, Colombia.
- Email: hola@seengreen.app (hello@seengreen.app also works; both reach the same team).
- Phone and WhatsApp: +57 320 297 4951.
- Team that handles your requests: SeenGreen Data Team, at hola@seengreen.app.
What data we handle and why
| When | What data | Why |
|---|---|---|
| You visit seengreen.app | The technical data your browser sends to any website: IP address, browser type and page visited. | Show the page, protect it from attacks and count total visits, without identifying you. |
| You accept analytics in the cookie notice | The pages you visit, where you came from, your device and browser type, an approximate location and an ID kept in the analytics cookies (_ga). | Measure visits and learn which pages bring us customers. |
| You write to us by email, WhatsApp or phone | Your name if you give it, your email or number, what you write and, if you ask for a check, your website address, your city and your type of business. | Answer you and prepare what you ask for. |
| We run your check or your Monitor plan | Your website address, your city, your business’s trade name, your search phrases and the results we measure. Almost all of it is public business information; it is personal data if the business carries a person’s name. | Measure your website and how Google and AI see you, and give you your results and your money tasks. |
| You use the app at app.seengreen.app (in pilot, invited accounts only) | Your email, stored only as an encrypted code and a sealed copy that can only be opened on the company’s computer; your Google account ID, or an encrypted code of your Microsoft account, if you sign in with them; the date and version of your consent; your websites and cities. | Create your account, let you in without a password, confirm the website is yours and show your results. |
| You give us read-only access to Google Search Console or Google Analytics | Totals of searches, clicks and visits to your website. | Show your real results on Google. |
| You connect your WordPress (Growth plan: in pilot, with a waiting list) | Your WordPress user name and an application password that you create and can delete any time, stored encrypted; the SEO texts before and after each change. | Make only the changes you approve, and be able to undo them. |
| You sign up and pay | Name or company name, email, address and the data the electronic invoice requires. Bold receives your payment data directly. | Invoice, charge and comply with tax law. |
| You give separate consent for a case study | Trade name, logo, measured results and the quote you approve; photos or videos of people only with each person’s signed consent. | Publish the case as sponsored content. |
| You tick the news box | Your email or number. | Send you news and offers. Unsubscribe any time. |
Data we do not ask for
- Passwords. We never ask for the password of your website, your Google account or any account. You sign in to the app with Google, Microsoft or a code sent to your email. A WordPress application password is a separate key that you create and delete; it is not your password.
- Card data. Payments are processed by Bold. We never see or store your card numbers.
- ID numbers. We do not ask for them for the check, the Monitor plan or the app. Only an electronic invoice may carry a tax or ID number, when the law requires it or you ask for the invoice in your name; that number goes to Alegra and to Colombia’s tax office (DIAN).
- If you type a password or a card number in the chat with Sofía, she refuses it and asks you to delete and change it.
Sensitive data and minors
We do not ask for sensitive data (for example health, ethnic origin, religion, politics, sex life or biometric data) or for data about children or teenagers. If someone sends it to us, we do not use it and we delete it.
A photo or video of a person can be sensitive data, because it shows their face. We only use them in a case study, with separate written consent signed by each person shown, saying where and for how long. It is optional: saying no does not change your service, your price or your discount, and you can withdraw it any time. Nothing depends on you giving sensitive data.
SeenGreen is for businesses and their owners or managers, who must be adults. It is not aimed at minors.
Legal basis
We handle your data with your prior, express and informed consent (Law 1581 of 2012, art. 9). We ask for it at the latest when we collect the data, with a box that is not ticked in advance. If you write to us by WhatsApp or email, we send you the link to this policy and ask for your consent before running your check. Silence never counts as consent. We keep proof of every consent.
Without consent we only handle what the law allows (Law 1581, art. 10): public data and what an authority acting within its powers or a judge requests. Some data we keep because a law requires it, such as invoices.
Who we share data with
We do not sell or rent your data, or use it for other people’s advertising. We share it only with providers that handle it on our behalf, for what this policy says, and with authorities when the law requires it. Each provider gets only what its task needs.
| Provider | Country | What it receives | Why |
|---|---|---|---|
| Cloudflare, Inc. | United States (global network) | Visits to seengreen.app; the emails you send us, which it forwards to the team; in the app, the database and the emails with codes. | Host the page and the app, count visits without cookies, load Google Analytics only if you accept it (Cloudflare Zaraz), forward emails and send codes. |
| Google LLC (Google Analytics 4) | United States | Only if you accept analytics: the data of your visit to seengreen.app and the ID in the analytics cookies. | Measure visits and learn which pages bring us customers. |
| Google LLC | United States | Your website address; with your permission, read-only access to Search Console or Analytics; your email if you sign in with Google; the team’s email. | Google scores, your real Google data, sign-in and email. |
| Microsoft Corporation | United States | Your sign-in, if you use Microsoft. | Sign-in. |
| Anthropic, PBC | United States | Public information from your website and your results; the text of the chat with Sofía. | Help us prepare reports and answer in the chat. |
| DataForSEO OÜ | Estonia (European Union) | Your website address, your city or country, search phrases and questions, and your trade name only to find your Google Business Profile. | Measure positions, links, your profile and AI answers. |
| OpenAI (ChatGPT), Perplexity AI and Google (Gemini), through DataForSEO | United States | Only the questions and the country. Never your business name. | See whether AI names your business. |
| Bold | Colombia | Your payment. Bold receives the card data directly. | Charge. |
| Soluciones Alegra S.A.S. | Colombia | Your invoicing data. | Issue the electronic invoice to the DIAN. |
| WhatsApp (Meta) | United States | Your number and messages, if you write to us on WhatsApp. | Talk with you. |
Sending data to a provider so it handles it on our behalf is called a transmission (Decree 1074 of 2015, art. 2.2.2.25.1.3). The United States and Estonia are on the Superintendence of Industry and Commerce’s list of countries with an adequate level of protection. Even so, we tell you here and include it in the consent we ask for. Each provider may keep what it receives for the time its own terms say.
How long we keep data
- Messages and contact data: 12 months after the last contact.
- Results and reports of your checks: 12 months after the last service, to compare month to month.
- Full provider answers, which carry public names of other businesses: 90 days.
- Your app account: until you delete it from “My account” or ask us to. Email codes last 10 minutes; the session, 14 days; anti-abuse counters are deleted within 24 hours.
- Analytics (only if you accept it): Google Analytics 4 keeps each visitor’s and each visit’s data for 14 months; Google offers 2 or 14 months and we choose 14 to compare with the same month a year before. Reports with totals, which identify no one, may stay longer. The _ga cookies last 2 years in your browser, or until you delete them.
- Chats with Sofía: we do not keep them. Anthropic deletes the text within 30 days, unless its systems flag it for possible abuse (up to 2 years).
- Proof of your consent: while we handle your data and 2 more years, so we can answer a complaint.
- Invoices and proof of each purchase: the time the law requires for commercial records.
- News: until you unsubscribe. Case-study material: while your consent is in force.
When the time is up, we delete the data or make it anonymous. These databases stay in force while SeenGreen provides its services.
Your rights
- See, update and correct your data.
- Ask for proof of the consent you gave us.
- Learn, on request, how we have used it.
- Withdraw your consent or ask us to delete your data at any time, unless a law or a contract in force with you requires us to keep it (for example, an invoice).
- Access your data free of charge, always.
- Complain to the Superintendence of Industry and Commerce (SIC) after making your request or complaint to us.
These rights can be used by the data subject, their heirs, and their representative or attorney, with proof of that role.
How to use your rights
- Write to hola@seengreen.app or send a letter to Cra. 12A # 78-53, Bogotá, Colombia. Say who you are, how we should answer and what you ask for. For a complaint, describe the facts and attach anything you want us to consider.
- We confirm we received it with its reference number (radicado): SG-YYYYMMDD-HHMM, which is the date and the Colombian time your message reached us (for example, SG-20261114-1542 = November 14, 2026, 3:42 p.m.; if two arrive in the same minute, the second ends in -2). To follow it up, reply in the same conversation or write to us quoting that number. We check it is you in the simplest possible way, for example by replying from your account’s email. We never ask for passwords.
- Requests (to see your data): we answer within 10 business days of receiving it. If we cannot, we tell you why and the new date, no more than 5 more business days.
- Complaints (to correct, update, delete, withdraw consent or report a breach): we answer within 15 business days from the day after we receive it. If we cannot, we tell you why and the new date, no more than 8 more business days. If information is missing, we ask for it within 5 days; if it does not arrive within 2 months, the complaint is treated as withdrawn. While it is decided, we mark your data “complaint in progress” within 2 business days.
- If you are not satisfied, you can complain to the Superintendence of Industry and Commerce: www.sic.gov.co.
How we protect your data
- Everything travels encrypted (HTTPS).
- We ask for the minimum. The app does not keep your email in plain view: it keeps an encrypted code and a sealed copy that can only be opened on the company’s computer.
- Client data on our computer is on an encrypted disk; in the app, results and WordPress keys are also stored encrypted.
- Only team members who need it see your data, and they must keep it confidential.
- If a security incident puts your data at risk, we report it to the SIC, as the law requires, and we tell you.
No system is 100% secure. That is why we keep little, for a short time.
Cookies and visit counting
seengreen.app uses no advertising tools. We count visits with Cloudflare Web Analytics, which according to Cloudflare uses no cookies or browser storage and does not identify people by IP address or browser.
Analytics, only if you accept it. In the cookie notice you can accept or reject the “Analytics” purpose. Only if you accept it, Cloudflare Zaraz loads Google Analytics 4, from Google LLC (United States), which sets analytics cookies (_ga and _ga_ followed by an ID, 2 years) to measure visits and learn which pages bring us customers. If you reject it or do not choose, Google Analytics is not loaded and sets no cookies. Cloudflare Zaraz keeps your choice in a seengreen.app cookie.
You can change or withdraw your consent at any time with the “Cookie settings” link at the bottom of the pages; from then on Google Analytics stops loading. You delete the cookies it already set from your browser.
Cloudflare, which protects the page, may set technical security cookies (for example __cf_bm or cf_clearance) to tell people from automated programs. They are necessary and are not used for advertising.
The app uses only necessary cookies: a session cookie (__Host-sg_s, 14 days) and a temporary sign-in cookie (__Host-sg_login, 10 minutes). Without them you cannot sign in.
The chat with Sofía stores nothing in your browser: the conversation disappears when you close or reload the page.
Sofía and artificial intelligence
Sofía, the assistant in the chat on our pages, in Spanish and in English, is an automatic program, not a person, and she can be wrong. The official prices and conditions are those on the pricing page and in the terms.
She answers with artificial intelligence, and the chat says so: each message you type is sent to Anthropic (United States) to prepare the answer, and we do not keep the conversation. If the artificial intelligence cannot answer, the chat shows you answers written in advance or a button to open WhatsApp with a message you decide to send.
Do not type passwords, card data or sensitive data in the chat.
We also use artificial intelligence tools to help us prepare reports. They can make mistakes; that is why every number shows its source and its date.
Effective date and changes
This policy applies from November 13, 2026 (version privacidad-2026-11-13b). If something important changes, such as who is responsible or what the data is for, we publish it here and tell you by email or WhatsApp before it applies. If the purpose changes, we ask for new consent.
If you live in another country and its law gives you more rights over your data (for example, in the European Union), write to us and we will apply them.
Rules: Colombian Law 1581 of 2012 and Decree 1074 of 2015 (chapter 25, which includes Decree 1377 of 2013). See also our terms of service.
